FAQ - Most Popular Questions


If I Place My Order Today When Will I Receive My Delivery?
Where possible orders are dispatched within 1-2 working days of payment being received (excl weekends and public holidays) and delivery is normally 1-3 days for UK orders and 1-2 weeks for overseas orders. As we rely on Royal Mail to deliver most orders we have to allow upto 15 working days for UK deliveries and 25 working days for most overseas deliveries before we can class an order as missing in transit. For UK orders you can choose Next Day Delivery at checkout if your order is urgent or required by a specific date. We can also now offer a 'Collect from Warehouse' option - this will allow you to get your items quicker and also to pay no postage charge. This new collect option will show up automatically at checkout if you are within 30 miles of Dundee. 


How Much Are Your Postage/Delivery Costs? 
For UK orders we offer three delivery options, 1st Class (now called Parcel 24), 1st Class Recorded (now called Signed For) and Next Day Delivery. For Overseas orders the delivery options are Airmail & Airmail Signed For/l Insured. Delivery prices are based on overall order value and a full list of all delivery prices can be seen here Delivery Info.


How Can I Tell If The Items I Want Are In Stock? 
As items are purchased on the website the online stock quantity automatically adjusts and this mean if the product you want is showing available to purchase online then it should be in stock. To check a stock quantity you can click on the product name or image and in the product description the quantity in stock is shown just above the 'Add To Cart' button.


Which Payment Methods Do You Accept? 
We accept payment by Paypal and Debit/Credit Cards. A full list of all the payment methods we accept can be seen here Payment Info


If My Order Does Not Arrive What Do I Do?
Delivery normally takes only 1-3 days for UK deliveries and 1-2 weeks for Overseas deliveries however if your order has not been received after 15 working days (UK deliveries) or 25 working days (Overseas deliveries) please contact us giving your full name, address and order number and we will investigate further.  Due to slow customs and/or local postal services the delivery time for Italy, Israel & Brazil has been extended to 50 working days. We believe it is our responsibility to ensure you receive your order but we must wait the recommended delivery time from Royal Mail before accepting an order is lost in transit. The delivery period may be extended during periods of adverse weather conditions or Royal Mail strikes/industrial action etc.

Before reporting an order as lost please check that you have allowed the full 15 working days for UK orders and 25 working days for Overseas orders (50 for Italy, Israel & Brazil) and that your order's shipping address is complete and correct.

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