FAQ - Ordering & Payment


Which Payment Methods Do You Accept?
We accept payment by Paypal and Debit/Credit Cards. A full list of all the payment methods we accept can be seen here Payment Info


Can I Pay In Another Currency?
All prices on the Beeunique website are shown in GB Pound Sterling (£), your credit or debit card provider will debit you in your Countries own currency and convert this into GB Pounds to pay Beeunique. Beeunique will only receive the total amount shown in GB Pounds on your order confirmation but the amount debited to your card will depend on the exchange rate on the day of the transaction, some card/account providers may also charge an exchange rate fee for this.


How Secure Is It To Pay By Card Online?
For your security all card details entered on Beeunique's website are protected by an SSL (Secure Certificate). When paying online with ANY company the website address where you enter your card details should start https://www instead of the standard http://www and you may also see a closed padlock in your browser window - these signs show you should be on a secure website and it should be safe to enter your card details.. All our card payments are processed by Sage Pay (previously called Protx) who are a well-known card processing company and totally secure. For added security we do not have access to your card details and we do not keep any sensitive card details on file. When card details are entered at Beeunique Checkout you are actually entering this information directly onto the Sage Pay secure payment system, although for ease of use it will appear that you are still on the Beeunique website (this is done through iframes). 


Why Was My Paypal Payment Refunded?
For security reasons we can only send larger value orders to the confirmed address on the Paypal account. If you require delivery to a different address please ensure you add this address to your Paypal account. Also larger value orders can only be sent when the Paypal account is fully confirmed - if your account is not confirmed please login to Paypal and complete the confirmation process or pay on our website by card. If a larger value order is received from an unconfirmed account or if the delivery address is different we will either refund the payment in full and cancel the order or send the order only to the Paypal address. Paypal orders from regular customers or for smaller value orders will be processed as normal.


Do You Charge VAT?
Beeunique is VAT registered and VAT will need to be paid on all deliveries to UK addresses. All prices are shown inclusive of VAT where applicable, and a VAT total will be shown at checkout. Any delivery out with the UK e.g.. Europe, USA, New Zealand, Japan will not not be charged VAT by Beeunique but may be liable for duty and/or vat fees based on their countries import requirements, this would need to be paid by the recipient before the order will be delivered. VAT charges are based on the delivery address. VAT is not charged when purchasing Gift Vouchers. Our VAT Registration Number is GB918390016.


How Can I Tell If The Items I Want Are In Stock?
As items are purchased on the website the online stock quantity automatically adjusts and this mean if the product you want is showing available to purchase online then it should be in stock. To check a stock quantity you can click on the product name or image and in the product description the quantity in stock is shown just above the 'Add To Cart' button.


What Happens If An Item Is Out Of Stock? 
As online stock quantities adjust automatically each time an order is placed, all items shown as in stock should be available to purchase. Sometimes however a stock error may occur, for example if an item is damaged, and if this happens we will either send an alternative similar item (i.e.. a large tint brush for the same price as a standard brush) or we would contact you to check if you would like to place the item on backorder with us or if you would prefer a refund for that item instead.


Can I Place My Order Over The Phone? 
As the website automatically adjusts stock levels when an order is processed online we do not accept telephone orders as this would increase the risk of over-selling on a product.


How Can I Check My Order Was Placed? 
If an order was fully completed on our website you would have been taken to an Order Confirmation Page and given an order number. You would also have received an email copy of the order and possibly an email confirming payment. At any time you can login to your Beeunique account using your registered email address and password and click on 'My Account' to view all current and previous orders.


How Can I Find Out The Status Of My Order?
To view the order status you can login to your Beeunique account and click on 'My Account' in the top right hand corner to view all current and past orders and their online status. To check the delivery status of a uk order you can enter the recorded or next day delivery reference number on Royal Mail's website where they should be able to tell you if delivery has been attempted - it may also be worthwhile contacting your local sorting office with this reference as they may have further information available. For Overseas mail you can enter the Airmail Signed For or Airmail Insured reference number onto your local postal service website to check on the status, and again your local delivery office may have further information on the parcel location. All reference numbers are emailed to the customer when the parcel is dispatched. For standard uk mail and standard airmail there is no way to track the parcel once it has been dispatched although you can contact your local delivery office incase they have the parcel held there for collection or redelivery (if delivery has been attempted).


What If An Item Is Incorrect or Missing From My Order? 
All orders are checked prior to dispatch to ensure the items ordered are the items dispatched, however if you receive an incorrect or damaged item please email us quoting the item received, the item ordered and your order reference number. If in transit an item has been damaged please contact us immediately giving as much information as possible. If an item is missing from your order please check your enclosed invoice to see if the item is marked as back-ordered, if it is not please contact us as soon as possible with your order number and details of the missing item.


Do You Do A Wholesale/Bulk Order Discount? 
We try to keep our prices as low as possible and therefore cannot offer a discount for general orders, however if you are ordering 20+ hair dyes please contact us first as we should be able to arrange a cheaper price for you.  Any discounted price cannot be used in conjunction with another sale or discount voucher.

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