If your order has not been posted then we can cancel it for a full refund, simply contact us. If the order has been posted then you can return the order to us for a refund.

Simply contact us within 14 working days of receipt saying which product(s) you would like to return. Once received back here we will refund you using the same method you used to pay for your order. Items must be unused and undamaged. If only part of the order is returned then the original postage costs will not be refunded.  Where you have changed you mind about a product return postage costs are not refunded and you are recommended to use a trackable or signed for method where possible.

We will process your refund within 2 days of the returned item being received back here. UK banks/paypal usually show refunds within a day, but it may take upto a week for the refund to show in International accounts.

If you wish to exchange an item please Contact Us giving your name, order number, details of the item you wish to exchange along with the item you would like to exchange it for. No exchange can be processed until we are in receipt of the returned item and in some cases the customer will need to repay postage to have the alternative item sent to them. Exchanges will be treated as Returns and as such our Returns Policies above will apply to all Exchanges. This does not affect your statutory rights.